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Frequently Asked Question (FAQs) for current and future students, their families and educational advisors

Policies and Procedures

To comply with legislative requirements, the RBC Global Student Success Program (GSSP) has a number of policies and procedures in place. These policies and procedures include privacy, academic misconduct, academic probation and dismissal, and examination process.

Privacy Act

RBC GSSP is bound by the Privacy Act which regulates the way private sector organizations can collect, use and disclose personal information. RBC GSSP may also be required to adhere to The Virginia Freedom of Information Act (FOIA).

Code of Conduct

The Code of Student Conduct provides a framework of standard acceptable behavior for students. Students are responsible for understanding and complying with this Code.

All students studying at RBC GSSP have the right to be treated with respect and courtesy by RBC GSSP staff and fellow students in an environment free from harassment and conducive to learning.

RBC GSSP expects you to abide by the Code of Conduct by accepting responsibility for your behavior and conducting yourself in a professional manner at all times, treating fellow students and staff with respect, honesty and courtesy.

Grievance procedures, appeals or complaints

RBC GSSP has policies and procedures for dealing with student complaints, grievances and appeals in a constructive and timely manner.

Access and equity

RBC GSSP is committed to equal opportunity for all students to ensure that no student who has met the specified academic and English language entry requirements is denied access to a program and that no student, once enrolled in a course, is disadvantaged.

All RBC GSSP staff are responsible for ensuring that any student with disabilities is treated with dignity and courtesy, and given every opportunity to reach their full educational potential.

Academic performance 

RBC GSSP Academic Regulations Policy outlines the required standards for academic performance at RBC GSSP. This policy can be found on the RBC GSSP website.